Returns & Exchanges

At &Keep, we want you to love your sustainable home goods, but if you are not completely satisfied, we offer a hassle-free return process within 30 days of purchase. Items must be returned in their original, unused condition and plastic-free packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.

• 2.
  Prepare Your Package

  Carefully pack the items in their original eco-friendly packaging, ensuring all labels and protective inserts are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.